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Sales Management
Q1. Sales executives have responsibilities for coordination
which involves
a. Individual
b. The organization
c. The company
d. None of the above
Q2. Who researched buyer-seller Dyads in the Life Insurance
business
a. Hanri Tosi
b. McMurry
c. Arnold
d. Franklin Evans
Q3. Formula for calculating Gross Margin is
a. Sales – Cost of sales
b. Gross profit – Cost of sales
c. Sales – Expenses
d. None of the above
Q4. Coach- and – pupil method is
a. Company Information
b. Sales Technique
c. On – the – just Training
d. Both (a) & (c)
Q5. Term in which ratio measures the effectiveness of sales
personnel in securing order
a. “Lowering Average”
b. “Batting Average”
c. “Multiple Average”
d. None of the average
Q6. District sales manager and planning report is called
a. Manager plan
b. District plan
c. District sales plan
d. None of the above
Q7. Numerical expression indicating the degree to which one
or more factor associated with a given products demand is
a. Sales Index
b. Product Index
c. Market Index
d. Company Index
Q8. Event that strengthens the buyers tendency to make a
particular response is called
a. Reinforcement
b. Cue
c. Drives
d. Both (a) & (b)
Q9. 2 Types of drive in learning process are
a. Innate and learned drive
b. Mutual and learned drive
c. Innate and mutual drive
d. None of the above
Q10. The weak stimuli which determine when the buyer will
respond
a. Cue
b. Response
c. Drive
d. None of the above
Part Two:
Q1. Write a short note on “Sales
Resistance”?
Q2. What is “Controlling Selling
Expenses”?
Q3. Write short note on “Product
Line Policy”?
Q4. What do you understand by
“Straight-Commission Plan”?
Q5. Evaluate the Allen Specialty
Company’s organization and plan for coordinating sales and advertising?
Q6. How should Biggerstaff answer
Halloram’s complaint?
Q7. Evaluate Holden’s recruiting
program, suggesting whether or not the company should have continued its
college recruiting of sales engineers?
Q8. What criteria should a good
sales engineer should implement to uplift the company sales?
Q9. Write in brief about
motivation of sales personnel?
Q10. Write in brief about setting
up a sales organization?
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